Ultrana Service and Support
Equipment Servicing & Technical Support
Keep your medical equipment performing reliably with servicing and technical support from the team that supplied it. Ultrana provides servicing, preventative maintenance and technical support for medical equipment across Australia.
Why service your equipment?
Regular servicing helps you:
Maintain performance
Identify potential issues and help keep your equipment operating as intended.
Support equipment longevity
Regular preventative maintenance helps you get the most from your investment.
Prevent unexpected downtime
Routine maintenance can help identify problems before they become larger issues.
Keep service records up to date
Maintain clear documentation of servicing and maintenance.
Not sure if your equipment is due?
Contact our team and we’ll help you work out what is required.
Equipment Servicing
We provide servicing and technical support across a range of medical and aesthetic equipment, including:
Ultrasound
- VINNO ultrasound systems
- Portable
- Cart-based
- Handheld
Shockwave
- Medispec shockwave
- Radial systems
- Focused systems
Laser & aesthetic equipment
- CO₂ lasers
- Nd:YAG / DualPulse
- Other supported platforms
Other medical equipment
- Selected medical and clinical equipment
- Test & Tag
- Preventative maintenance and technical support
Servicing availability varies by device, model and manufacturer requirements. Contact our team to discuss your equipment.
Annual Equipment Servicing
Regular servicing is an important part of maintaining your equipment and identifying potential issues before they become costly problems.
We recommend that equipment is serviced in accordance with the manufacturer’s requirements and applicable maintenance recommendations.
Our annual service can include:
Already an Ultrana customer?
If your equipment is approaching its annual service date, contact our team to arrange a service.
- Equipment inspection
- Functional checks
- Performance checks
- Preventative maintenance
- Identification of potential faults
- Relevant testing and documentation
- Service record/update
What happens when you book?
Our service process
01
Get in touch
Contact our team directly or submit a service request.
02
We confirm your equipment
We’ll confirm the device, serial number, location and service requirements.
03
We arrange your service
Our team will coordinate a suitable time and service arrangements with you.
04
Your equipment is serviced
Our technical team completes the relevant servicing and testing.
05
Service documentation
You’ll receive confirmation of the completed service and relevant documentation.
Something not working as expected?
Our technical team can assist with troubleshooting, repairs and technical support for supported equipment.
If your equipment isn’t performing as expected, contact our team before attempting repairs yourself.
Test & Tag
Electrical safety testing for your clinical environment.
We provide Test & Tag services for healthcare practices and clinical environments, helping businesses maintain appropriate electrical safety records.
Technical expertise you can rely on
Your equipment is more than a machine. It’s part of your practice.
Our technical team understands the equipment we supply and the clinical environments in which it is used. Because Ultrana supplies, installs, trains and supports your equipment, we can provide continuity throughout the life of your device.
Why choose Ultrana?
Local Australian Support
Access to a local team for servicing and technical assistance.
Ongoing Support
Our relationship doesn’t end when your equipment is delivered.
We Know Your Equipment
We supply and support many of the devices we service.
Professional & Reliable
Structured processes and documentation backed by our ISO 9001:2015 quality management system.
Frequently Asked Questions
How often should my equipment be serviced?
Service intervals vary depending on the equipment, manufacturer requirements and use. Contact our team if you’re unsure when your equipment is due.
Can you service equipment purchased from Ultrana?
Yes. Contact our team with your equipment details and we’ll confirm the available servicing options.
Can you service equipment purchased elsewhere?
Potentially, depending on the device, manufacturer and availability of parts/support.
Do you provide on-site servicing?
Where available, servicing can be arranged on-site depending on the equipment and location.
What if my equipment isn't working?
Contact our technical team. We can help determine whether troubleshooting, repair or servicing is required.
How do I book an annual service?
You can contact our team directly or submit a service request online.
Need to arrange a service?
Whether your equipment is due for its annual service, isn’t performing as expected, or you simply aren’t sure what it needs, we’re here to help.
Talk to the Ultrana team:
Call (02) 8960 9202 – Email : service@ultrana.com.au
