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REVOLUTIONISING HEALTHCARE:

Pocket-Sized Precision 

Experience unparalleled medical imaging with our handheld ultrasound devices. World-class image quality, full ultrasound capabilities, and ultimate portability redefine diagnostics. Elevate your practice with precision and convenience at your fingertips.

A UNIT FOR EVERY SPECIALTY

Choose what’s right for you.

ELITE IMAGE QUALITY

Choose VINNO Ultrasounds for accurate and reliable imaging.

EFFORTLESS OPERATION

Convenient and quick operation and measurement tools such as Trapezoid Imaging and Needle Enhancement.   

U

VERSATILE

Wide range of probe frequencies allows versatility in use. Perfect for a range of a specialities and needs.   

ULTIMATE FLEXIBILITY

This handheld, pocket-sized unit has wireless transmission and unlimited operation space. 

Connects to Windows, IOS, and Android for all on the go scanning needs.

 

 

TRAINING AND SUPPORT

We provide ongoing support to ensure you are comfortable using your device.

We offer training on any new unit and have further training options and courses to upskill.

 POLICIES

Refund Policy

Eligibility

  • Please contact us for a refund.
  • To be eligible for a return and refund, the medical device must be unused, in its original packaging, and accompanied by proof of purchase.
  • Returns are accepted within 20 days from the date of purchase.

Defective or Damaged Devices

  • If the medical device is found to be defective or damaged upon receipt, please contact us immediately.
  • We will provide instructions for returning the item, and upon inspection, a replacement or refund will be issued, including any applicable shipping costs.

Change of Mind

  • If you have a change of mind regarding your purchase, we may consider returns on a case-by-case basis.
  • Restocking fees may apply, and the customer is responsible for return shipping costs.

Refund Process

  • Refunds will be processed within 20 days of receiving the returned item.
  • The refund will be issued to the original method of payment.

Non-Refundable Items

  • For health and safety reasons, certain items such as opened or used medical devices may not be eligible for a refund unless they are found to be defective.
Shipping Policy

Processing Time

  • Orders are typically processed within 3 business days from the date of purchase.
  • Processing times may vary during peak seasons, holidays, or promotional periods.

Domestic Shipping

  • We offer free domestic standard shipping for our medical devices.

Shipping Options

  • If you require express shipping, please make clear in the checkout process.
  • Please note that the chosen shipping option will affect the delivery time and cost.

Estimated Delivery Times

  • Estimated delivery times are provided via email after the shipment booking.
  • These estimates are calculated from the date of shipment, not the date of order placement.

Delays and Exceptions

  • While we make every effort to ensure timely delivery, unforeseen circumstances such as customs processing, weather conditions, or other external factors may cause delays.
  • We appreciate your understanding in such situations.

Tracking Information

  • Once your order has been shipped, you will receive a confirmation email with a tracking number and instructions on how to track your package.
  • You can also track your order by logging into your account on our website.

Shipping Restrictions:

  1. Incomplete or Incorrect Addresses:
    • It is the responsibility of the customer to provide accurate and complete shipping information. Please double-check your shipping address during the checkout process. If an address is found to be incomplete or incorrect, resulting in a failed delivery, additional shipping charges may apply for re-shipping.
Privacy Policy

Information We Collect:

Personal Information

  • To provide you with our medical devices, we may collect personal information such as your name, business name, contact information, billing and shipping addresses, and payment details.

Medical Information

  • In the course of using our medical devices, certain health-related information may be generated or collected. This information is treated with the utmost confidentiality and is only used for the purpose of providing the intended medical services.

    How We Use Your Information

    Product Fulfillment

    • We use your personal information to process and fulfill orders for our medical devices.
    • Medical information is used to ensure the proper functioning and customization of the devices to meet your healthcare needs.

    Communication

    • We may use your contact information to communicate with you about your orders, provide product updates, and respond to inquiries.

    Improvement of Services

    • Aggregated and anonymized data may be used to improve the functionality, performance, and features of our medical devices.

      Security Measures

      1. Data Security:
        • We implement industry-standard security measures to protect your personal and medical information from unauthorized access, disclosure, alteration, and destruction.
      2. Access Controls:
        • Access to personal and medical information is restricted to authorized personnel with a legitimate need for such information.

      Information Sharing

      1. Third-Party Service Providers:
        • We may share your information with third-party service providers, such as shipping companies and payment processors, to fulfill orders and provide necessary services.
      2. Legal Compliance:
        • We may disclose personal information to comply with legal obligations, respond to lawful requests, or protect our rights and interests.

      Your Choices

      1. Opting Out:
        • You have the right to opt out of receiving non-essential communications from us.
      2. Access and Correction:
        • You may request access to and correction of your personal information by contacting us at kate@ultrana.com.au 

      Changes to this Privacy Policy

      This Privacy Policy may be updated periodically to reflect changes in our information practices. We will notify you of any significant changes.

      Education Policy

      Complimentary Training

      • With your purchase you will receive a complimentary 60 minute training session.
      • This training will be via Zoom, unless the Customer is located in metro Sydney.

      Additional Training

      Additional training can be booked by emailing stuart@ultrana.com.au  

      Options: 

          •  4-hour training: $880